The club encourages supporters to purchase match tickets with confidence, in the knowledge they are covered with our COVID-19 Guarantee.
This information provided is intended to ensure fans are fully aware of the options available to them, should they not be able to use their ticket because of restrictions due to COVID-19.
Should the club be forced to have matches played behind closed doors, then any match ticket purchasers affected by this will be offered the option of exchanging their tickets for a future match in the same season and subject to availability.
Purchasers will also be offered the opportunity to receive a full refund on any match tickets purchased for fixtures affected by COVID-19.
The club will release General Admission match tickets for in a series of waves, with a limited amount of tickets available in each wave. This will formulate the structure for the Club’s rollback strategy.
In the event of reduced capacities, the club will roll back tickets wave by wave, offering customers that fall into each wave the option for a full refund or to exchange their ticket for a future fixture, subject to availability.
Season Tickets Holders and Life Members are essentially Wave 0 and receive priority access to ALL fixtures.
Wave 1: The first release of General Admission tickets for each fixture. These supporters will receive priority access to general admission tickets purchased for a selected fixture and will be the last people to roll back.
Wave 2: In the event we need to roll back due to restrictions on capacity, supporters who buy in Wave 2 will have their tickets refunded or exchanged before supporters in Wave 1.
Wave 3: In the event we need to roll back due to restrictions on capacity, supporters who buy in Wave 3 will have their tickets refunded or exchanged before supporters in Wave 2, and so on.
Should the capacity limit number fall within a wave, then ticket purchasers within the relevant wave will be allocated tickets on a ballot system. The Club will then of course once again offer ticket purchasers who were not successful the option to refund or exchange for a future fixture.
In 2021 all tickets, regardless of the wave they are bought in or if they are claimed by a Season Ticket Holder, will have an allocated seat. Initially all General Admission tickets purchased will be unallocated and we will allocate seats nearer the fixture date and when we have a confirmed capacity for the relevant feature.
Any questions around our COVID-19 Policy or the General Admission Wave system, please email firstname.lastname@example.org or use our online contact form.